Frequently Asked Questions

Some questions and answers appear on the product page, they are also answered here.

  • Art & Printing Questions

  • What resolution (DPI) do you require for Photoshop or other bitmap files?

    We require a minimum of 300 dpi for color/grayscale files bitmap files. For a one-color/black & white bitmap file, we require 1200 dpi.

  • Do you have a template for MS Word?

    No, we do not. We cannot accept MS Word files for card art. The file formats we accept are: Adobe Illustrator files (.ai or .eps) - outline the fonts and embed the images. Photoshop files (.psd) - don’t flatten or merge the layers. Press-ready .pdf files. If those formats are not available to you, please contact your sales or production person, and they will suggest alternatives.

  • I’ve created some artwork, can someone look at it for me to make sure it is right?

    You bet! Please click on this link for our Art Evaluation page, and we'll take a look "under the hood," so to speak, and get back to you if any adjustments are needed. When uploading your artwork, if you were working with someone in particular, please make sure you choose them as your representative on the form.

  • I would like custom art for my card, but I don't know how to do it. Can you help me?

    We offer card design at very affordable rates. You will see that you can add that service to your order when placing it and checking out. Once the order is placed, one of our artists will reach out to you to discuss your project. If you would like to know more, see our design services page.

  • What file formats do you accept for submitted artwork?

    If you ask our art department, they will say they really love Adobe Illustrator files (.ai or .eps) that have had the fonts outlined and the images embedded. We also accept Adobe Photoshop files (don’t flatten or merge the layers, we need those!), and press-ready Adobe Acrobat (.pdf) files. Other files we accept: .jpg, .jpeg, .gif, .png at 300 dpi resolution. If those formats are not available to you, please contact your sales or production person, and they might be able to suggest alternatives.

  • I want my cards printed on clear plastic. Do you have any tips?

    Printing on clear plastic yields cards that are really eye-catching, but it can be tricky specifying colors. To preserve color quality, we will first print a layer of opaque white, they the other colors on top of that. That makes the printed areas opaque and leaves the unprinted areas transparent. Be sure to specify the areas you want opaque, and the areas you want transparent. If you are at all unsure about what you are specifying, it might be wise to ask about a press proof (also known as a production proof). It is an additional cost, but it gives you some peace of mind.

  • How many embossed characters can I fit on a line?

    Embossing is limited to a single line of large 18 pt. font, consisting of up to 19 characters (including spaces). In the smaller 12 pt. type, up to 21 characters should fit on a single line. For more information about embossing, please see this page Embossing on Plastic Cards.

  • I am ordering foil stamping on my card, are there any artwork considerations?

    A vector format is best for foil stamping, so submitting artwork created in Adobe Illustrator would be best. A high resolution Photoshop file (300 dpi or better)is OK, but just not the best format for that production method.